Talking Rain Privacy Policy

(Last Updated December 2018)

At Talking Rain Beverage Company, we take your privacy and security seriously and we want to be open and transparent about the types of data we collect from you and how we use that data. This privacy policy (“Policy”) applies to all websites, applications, and services associated with Talking Rain, including all websites affiliated with our Sparkling Ice® brand of sparkling waters. This Policy describes the choices you can make about how we collect, use, and disclose your information. We will not collect, use, or disclose your personal information in any way that does not comply with this Policy.

What types of information do we collect?

We collect personal information from you when you provide it to us, such as by interacting with us by phone, e-mail, social media, or through our websites, and completing entry forms to participate in contests, promotions, or surveys. All of these actions may result in you supplying us with personal information like your name, e-mail address, postal address, phone number(s), product interest information, and individual preferences.

We also collect some information automatically from your device when you visit our website. This information may include information about the browser and device you used to connect to our website such as your Internet Service Provider (ISP), operating system, Internet Protocol (IP) addresses, details about your visit to our websites, or other device identifiers like location, date, and time stamps.

Why do we collect this information and how do we use it?

We use the information that we collect from you to:

  • Respond to your customer service requests or requests for other information from us;
  • Communicate with you about any purchases, services, programs, contests, or sweepstakes;
  • Fulfill the purpose for which you provide it;
  • Inform you about upcoming events and product launches or changes;
  • Maintain contact with you and provide you with personalized, ongoing service;
  • Maintain, improve, and analyze our websites, advertisements, and products;
  • Maintain records for internal administrative purposes;
  • Detect, prevent, or investigate security breaches or fraud;
  • Post your enthusiastic, supportive comments on our websites or Social Media Pages; and to
  • Provide important product safety information and notice of product recalls.

You may always choose not to receive promotional materials or marketing information – please contact us immediately if you ever find yourself receiving unwanted materials.

Sharing Your Information with Third Parties

If you participate in a contest, survey, promotion, or other special offer, we may share your personal information with our affiliates that help us run these promotions solely so they may communicate with you (whether by e-mail, social media post, or any other method).

We do not sell or rent your personal information to non-affiliated third parties. However, if Talking Rain is ever sold, we may transfer or disclose your personal information to a purchaser or prospective purchaser who may collect, use, and disclose that information only (1) to evaluate the proposed purchase of Talking Rain or (2) in other ways that are consistent with this Policy.

We may also use third-party advertising agencies to collect data and/or serve ads when you visit our websites – please see the Section entitled “Online Tracking and Interest-Based Advertising” below for more information.

We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests, and rights of Talking Rain Beverage Company.

Our websites or social media pages may contain links to other websites operated by third parties. These websites may collect your personal information. This Policy does not apply to the practices of third parties and Talking Rain does not assume any responsibility for the actions, practices and omissions of those third parties. Please be sure to check the privacy policy at every website you visit.

What are Cookies and Why Do We Use Them?

We use “cookies” to track your preferences and activities on our websites. Cookies are small data files transferred to your computer’s hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including the number of times that you access a site, registration information, and the number of times that you view a particular webpage or item on the website. The use of cookies is a common practice adopted by most major websites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser’s help files for details on how to block cookies, how to know when you have received cookies, and how to disable cookies completely. You should note, however, that without cookies, some website functions will not be available, and you may lose some of the benefits of the website.

Online Tracking and Interest-Based Advertising

We may use third party ad network providers to help present ads on our websites and services, as well to provide us with information about the use of our services. We do not share personal information with these third-party ad networks without your permission. However, these third-party ad networks may place access cookies, pixel tags, or other similar technologies on your device to serve you with content personalized to your interests based on your browsing habits and device location. The use of those techniques by third parties is subject to their privacy policies, not ours. Additionally, please know that browser settings that block cookies may not block all techniques employed by these third-party ad networks.

If you would rather not receive targeting advertising like this, you can opt-out of some network advertising programs that use your information. To do so, please visit the DAA Opt-Out Page. If you choose to opt-out, you will still see advertisements online, they just may be less relevant to your interests.

Some browsers offer a “do not track” setting that allows you to communicate your preference not to be tracked by websites that you visit. At this time, our website does not respond to the “do not track” signal received from browsers utilizing this setting.

How Long We Store Personal Information

We store personal information only as long as reasonably necessary for the purposes described in this Policy, or such longer period only if it is required by applicable law.

How we Keep Your Information Safe

We do our best to keep your Information safe by using technical, physical, and administrative security measures in order to reduce the risk of loss, misuse, unauthorized access, disclosure, or alteration of your Information. We protect your information via the same methods we use to protect our own confidential information. However, no system or network is 100% secure, and we cannot guarantee the absolute security of any information that you disclose or transmit to us.

Use by Children

We do not intend for any of our websites, applications, or services to be used by anyone under the age of 13. If you are the parent or guardian of a child under the age of 13 and believe we may have collected information about your child, please contact us at the addresses appearing at the bottom of this page. In such a case, you may review and request deletion of your child’s information as well as prohibit any use of that data.

Updates and Revisions to this Policy

This Policy was last updated on the date noted at the top of this page. We may update this Policy from time to time and will note any material changes by updating the date displayed at the top of this page. We encourage you to check for updates to this Policy when you access our websites, but we will notify you of any modifications we make that may materially alter the way we use or disclose your personal information before that change goes into effect.

How to Access or Change Your Personal Information, Withdraw Your Consent, or Contact Us For Any Other Purpose

We do our best to ensure that all personal information we collect is as accurate, complete, and up-to-date as necessary for the purposes it is to be used. However, you are entitled to request access to, correction of, and deletion of your personal information collected by us. To do so, or if you have any questions, comments, or complaints about this Policy or Talking Rain’s privacy practices, please contact our Customer Service department by mail at:

Talking Rain Beverage Company

30520 SE 94th St.

Preston, WA 98050

or by phone/email at:

1-800-734-0748

customerservice@talkingrain.com

If you have previously consented to the collection, use, or disclosure of personal information by us, you can withdraw your consent at any time by communicating with us at the above addresses or phone number.

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